Find out why your Amazon electronics returns really came back
Send unsellable FBA returns to our US inspection bench with a removal order. We power on, test and classify every unit, tear down a sample of the faulty ones, and report what we found.
Taking our first 3 pilot sellers. We work in Chinese and English.
What we do
You do not need every return inspected: 50 to 100 units of one SKU show the fault pattern. A first pilot is a fixed $1,800–2,500 for one SKU.
Basic inspection
From $5 per unit
Priced by test time per unit
- Check-in and photos
- Power-on and function test
- Accessory count
You getA record per unit, classified as no fault found, cosmetic damage, functional fault, missing parts, or not the original item.
Teardown analysis
$50–120 per unit
A sample of the faulty units
- Opened and traced to the failed part
- Diagnostic data read where tools exist
- Photos of the fault
You getThe failed part, photos and likely cause, ready to send to your factory.
Monthly report
$500–1,500 per month
For ongoing work
- The month's findings in one place
- Compared with your FBA returns report
- Compared with Voice of the Customer
You getFault breakdown by SKU, set against the reasons customers selected, with suggested fixes.
Setup fee $300–600, once per SKU. Covers the test procedure, fixtures, test equipment and software for that product.
Resale. With your approval, working units are sold as used and the revenue is shared.
Why sellers dispose of returns
Disposal is not cheaper
In 2026, FBA disposal and removal cost the same per unit: $0.84 to $2.27 for standard-size items up to 2 lb.
The cost is after removal
Someone in the US has to receive, test and sort the units. Sellers based abroad cannot do that, so they dispose.
The reason is lost too
The return reason in Seller Central is whatever the customer picked from a list. Once the units are gone, nobody can check.
Customer data
Returned devices can hold a customer's photos, accounts and Wi-Fi passwords. We do not look through, copy or send any of it. If any of it shows on screen during a test, we do not record it.
What we read
- Error codes and logs, with Wi-Fi names and location removed before you see them
- Usage hours and battery cycles
- Firmware version and self-test results
What we do not look through or keep
- Photos, audio and video
- Accounts, passwords and Wi-Fi settings
- Location history
Each device is factory reset or sanitized following NIST SP 800-88, and we keep a record per unit.
Tell us your category and monthly return volume
We will reply with whether inspection is worth it for your product, a rough cost, and how a pilot would run.